HuggyHomey trusts that all Clients and users of our staging products will handle them with reasonable care throughout the staging period. Any product that is found to be badly scratched, damaged, lost, broken, or irreparable upon collection will be considered as sold to the Client. The cost of such products will be assessed based on the prevailing market value or original purchase price, whichever is lower. All prices determined by HuggyHomey are final and non-negotiable.

Products that are stained, scratched, or disfigured but deemed restorable will be assessed for repair and/or restoration. The cost of repair and/or restoration, as quoted by HuggyHomey, is final and non-negotiable. Full payment must be received before repair or restoration work commences. Please note that our products may be sourced both locally and internationally. Prices are therefore subject to fluctuation in accordance with currency exchange rates and supplier pricing at the time of assessment.

Should any product be damaged to the extent that it can no longer be used safely or functionally, HuggyHomey reserves the right to recommend a replacement for the safety and well-being of all parties. Fulfilment of replacements is subject to stock availability. A delivery fee, starting from $150, may apply for replacement items, depending on the quantity and size of the products involved. Full payment of all applicable fees must be received before any replacement can be arranged or delivered.

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GETTING READY FOR YOUR STAGING:

Property Preparation: Prior to the staging date, please ensure the following:

• The delivery address stated on the invoice is accurate and up to date.

• The property is fully vacated, with the exception of fixed fixtures such as lighting, curtains, and kitchen cabinets.

• The property has been thoroughly cleared and cleaned prior to our team’s arrival. All clearing and cleaning of the property is completed before the staging date. Carrying out these tasks on the same day will delay the staging process and could incur surcharges.

On the Day of Staging

• For safety reasons, we ask that no more than 1 person be present during delivery and styling.

• HuggyHomey shall not be held liable for any damage to floors, walls, fixtures, or other property, nor for any injury sustained by the Client, arising from the actions of delivery personnel or any third party involved in the process.

Access to Property

Should HuggyHomey be unable to access the property at the agreed date and time due to reasons attributable to the Client, including but not limited to incorrect access codes, unavailability of keys, or restricted entry, HuggyHomey reserves the right to charge a restocking and redeployment fee. This fee covers the reallocation of manpower, vehicles, and logistics required to reschedule the staging session. The Client will be notified of the applicable fee before a new date is confirmed, and payment must be received prior to the rescheduled staging date.

Scheduling & Rescheduling

• Please note that we are unable to guarantee specific delivery time slots on the day of staging. Our team will contact you 1–3 days prior to the staging date with an estimated time of arrival.

• To reschedule a staging appointment, please notify us by phone at least 8 working days in advance (excluding the scheduled staging date). Please allow up to 5 working days for the new arrangement to be confirmed.

BEFORE OR ON OR AFTER THE DAY OF DELIVERY / STAGING (CON’T):

Extensions & Early Removals

• Requests to extend the staging duration must be confirmed at least 10 working days before the expiry date.

• Requests for early removal of staging set must also be submitted at least 10 working days before the expiry date (excluding the date of collection).

• Requests for early removal submitted with fewer than 10 working days’ notice will be subjected to additional charges.

Insurance

HuggyHomey does not provide insurance coverage for the Client’s property or its existing contents during the staging period. The Client is strongly advised to ensure that adequate home or property insurance is in place prior to the commencement of staging. HuggyHomey shall not be held liable for any loss, damage, or injury to the property, its occupants, or third parties that is not directly and solely attributable to HuggyHomey’s proven negligence.

Reinstatement

HuggyHomey does not perform reinstatement of the Client's property as part of our standard staging and collection service. This includes, but is not limited to, the removal of screws, patching of walls, or restoration of any surface alterations made during the staging process.

Any drilling or wall fixings required during staging will be discussed and agreed upon with the Client prior to commencement.

Should reinstatement be required upon collection, the Client is advised to arrange this separately with HuggyHomey in advance. Reinstatement services are subject to availability and will be quoted accordingly.

Cancellation policy

As full payment is required upon confirmation of staging, the following cancellation terms apply:

• Cancellation made 10 or more working days before the scheduled staging date — full refund, less an administrative fee of $500 (for projects below $5,000) or $500~$1,500 (for projects $5,000 and above).

• Cancellation made 3–9 working days before the scheduled staging date — 50% refund of the total amount paid.

• Cancellation made fewer than 3 working days before the scheduled staging date — no refund will be issued.

All cancellations must be submitted in writing via email to ask@huggyhomey.com OR WhatsApp to +65 8781 9009. Cancellations are only considered valid upon written acknowledgement from HuggyHomey. In the event that HuggyHomey does not respond within 1 working day of receiving the cancellation request, the Client is required to follow up via a second written message. HuggyHomey's operating hours are Monday to Friday, 9.00am to 7.00pm. Messages received outside of these hours will be treated as received on the next working day. Verbal cancellations will not be accepted under any circumstances.

Refunds, where applicable, will be processed within 14 working days of the cancellation confirmation.

Please note that where a specified number of working days is indicated in this policy, the count excludes the scheduled date of staging itself. For example, a cancellation requiring 10 working days' notice for a staging scheduled on a Friday must be received and acknowledged no later than the Friday of the preceding two weeks.

For the purposes of this policy, working days refer to Mondays to Fridays, excluding Singapore public holidays and their eve days. Cancellations received on weekends, public holidays, or eve of public holidays will be treated as received on the next working day.