Please read the following policy carefully before placing your order or confirming your staging package. By engaging HuggyHomey's services, you agree to the delivery terms outlined below.

DELIVERY COVERAGE

HuggyHomey delivers island-wide across Singapore, including Sentosa. Delivery to other restricted or offshore areas not listed above is not available.

Self-collection is not available for any of our products or services.

DELIVERY LEAD TIMES

Home Staging

Staging confirmation must be made at least 2 weeks before the scheduled staging date to ensure adequate preparation time. For urgent staging requests, please contact HuggyHomey directly at ask@huggyhomey.com or WhatsApp +65 8781 9009. Urgent requests are subject to availability and confirmation by HuggyHomey.

In-Stock Furniture

In-stock furniture orders can typically be delivered within 1 week from the date of purchase, subject to delivery slot availability.

Customised Furniture

Delivery lead times for customised furniture vary depending on the complexity of the design and the approved production schedule. A confirmed lead time will be communicated to the Client upon finalisation and approval of the customised design. HuggyHomey will not be held liable for delays arising from late design approvals or changes requested by the Client.

DELIVERY CHARGES

Delivery charges are as stated in the Client's invoice. All delivery fees are quoted on a per-project basis and will be confirmed prior to order confirmation.

Climb Access & Bulky Items

For properties that require hand-carrying of items up staircases or to upper floors, a climb access surcharge will apply. This fee is determined based on the number of floors, volume of items, and accessibility of the property, and will be quoted as part of the project. HuggyHomey strongly advises Clients to disclose property access conditions — including narrow staircases, absence of lifts, or floor levels — at the point of enquiry to ensure accurate quotation.

DELIVERY APPOINTMENTS

HuggyHomey is unable to guarantee specific delivery time slots. Our team will contact the Client 1–3 days prior to the scheduled delivery date with an estimated time of arrival.

Clients are advised to ensure that the property is accessible and ready to receive delivery at the agreed date. Please refer to our Terms of Service at https://huggyhomey.com/policies/terms-of-service for full property preparation requirements.

FAILED OR UNSUCCESSFUL DELIVERY

In the event that a delivery cannot be completed due to reasons attributable to the Client — including but not limited to no one being present at the property, incorrect delivery address, denied access, or failure to prepare the property — a redelivery fee of 50% of the invoice amount will be chargeable before a new delivery date can be confirmed.

HuggyHomey will make reasonable attempts to contact the Client on the day of delivery. In the event of no response, the delivery will be deemed unsuccessful and the redelivery fee will apply.

DAMAGED ITEMS UPON DELIVERY

In the event that any item arrives in a damaged or defective condition, the Client must notify HuggyHomey in writing via email to ask@huggyhomey.com or WhatsApp to +65 8781 9009 within 48 hours of delivery, accompanied by photographic evidence. Claims submitted after this window will not be entertained.

HuggyHomey will assess all claims and, where valid, arrange for a repair, replacement, or store credit at our discretion. Please refer to our Refund Policy at https://huggyhomey.com/policies/refund-policy for full details.

GENERAL

●      HuggyHomey reserves the right to reschedule deliveries in the event of unforeseen operational circumstances. Clients will be notified as soon as possible in such cases.

●      Delivery dates and times are subject to change based on logistics and manpower availability. HuggyHomey will endeavour to honour all confirmed delivery appointments.

●      For all delivery-related enquiries, please contact us at ask@huggyhomey.com or WhatsApp +65 8781 9009 during our operating hours of Monday to Saturday, 9.00am to 7.00pm.

This policy is governed by the laws of Singapore.

Last updated: September 2026