STAGING WITH FURNITURE AND HOME ACCESSORIES BY HUGGYHOMEY PTE. LTD.

HuggyHomey trusts that all Clients and users of our staging products will handle them with reasonable care throughout the staging period.

Any product that is found to be badly scratched, damaged, lost, broken, or irreparable upon collection will be considered as sold to the Client. The cost of such products will be assessed based on the prevailing market value or original purchase price, whichever is lower. All prices determined by HuggyHomey are final and non-negotiable.

Products that are stained, scratched, or disfigured but deemed restorable will be assessed for repair and/or restoration. The cost of repair and/or restoration, as quoted by HuggyHomey, is final and non-negotiable. Full payment must be received before repair or restoration work commences. Please note that our products may be sourced both locally and internationally. Prices are therefore subject to fluctuation in accordance with currency exchange rates and supplier pricing at the time of assessment.

Should any product be damaged to the extent that it can no longer be used safely or functionally, HuggyHomey reserves the right to recommend a replacement for the safety and well-being of all parties. Fulfilment of replacements is subject to stock availability. A delivery fee, starting from $150, may apply for replacement items, depending on the quantity and size of the products involved. Full payment of all applicable fees must be received before any replacement can be arranged or delivered.

GETTING READY FOR YOUR STAGING

Property Preparation: Prior to the staging date, please ensure the following:

●      The delivery address stated on the invoice is accurate and up to date.

●      The property is fully vacated, with the exception of fixed fixtures such as lighting, curtains, and kitchen cabinets.

●      The property has been thoroughly cleared and cleaned prior to our team's arrival.

●      All clearing and cleaning of the property is completed before the staging date. Carrying out these tasks on the same day will delay the staging process and could incur surcharges.

On the Day of Staging

For safety and operational reasons, we strongly advise that no persons be present on the property during delivery and styling. Should the Client or any party need to be present, a maximum of 1 person is permitted. HuggyHomey shall not be held liable for any damage to floors, walls, fixtures, or other property, nor for any injury sustained by the Client or any party present, arising from the actions of delivery personnel or any third party involved in the process.

Access to Property

Should HuggyHomey be unable to access the property at the agreed date and time due to reasons attributable to the Client, including but not limited to incorrect access codes, unavailability of keys, or restricted entry, HuggyHomey reserves the right to charge a restocking and redeployment fee. This fee covers the reallocation of manpower, vehicles, and logistics required to reschedule the staging session. The Client will be notified of the applicable fee before a new date is confirmed, and payment must be received prior to the rescheduled staging date.

Scheduling & Rescheduling

●      Please note that we are unable to guarantee specific delivery time slots on the day of staging. Our team will contact you 1–3 days prior to the staging date with an estimated time of arrival.

●      To reschedule a staging appointment, please notify us by phone at least 8 working days in advance, excluding the scheduled staging date. Please allow up to 5 working days for the new arrangement to be confirmed.

EXTENSIONS & EARLY REMOVALS

Extension of Staging Duration

Clients who wish to extend their staging duration are encouraged to discuss and confirm their intention with HuggyHomey well in advance of their expiry date.

For Clients on the 1-month Basic package who wish to extend to the 2-month Value package, a top-up of the differential amount applies, provided that full payment is received at least 14 calendar days before the expiry date, excluding the date of collection. The differential amount will be based on the prevailing package rates at the time of extension request. Failure to confirm and make full payment within this period will result in the forfeiture of the discounted top-up rate, and the extension will instead be charged at the prevailing 1-month rate applicable at the time of request.

For Clients on the 2-month Value package who wish to extend to the 3-month Super Value package, the complimentary 3rd month is applicable only if full payment of the differential amount is received at least 14 calendar days before the expiry date, excluding the date of collection. Failure to confirm and make full payment within this period will result in the forfeiture of the complimentary 3rd month. The extension will instead be charged at the prevailing 1-month rate applicable at the time of request.

HuggyHomey reserves the right to decline an extension request if the staging set has been committed to another Client or project during the requested extension period.

Early Removal

Clients who require early removal of the staging set before the confirmed expiry date must submit a written request at least 14 calendar days before the intended date of collection, excluding the date of collection itself. No refund will be issued for the remaining staging period upon early removal.

Requests submitted with fewer than 14 calendar days' notice will be subject to an early removal administrative fee of $500, payable before the collection date can be confirmed.

Property Sale & Option to Purchase

In the event that the Client's property is sold during the staging period, the Client is required to notify HuggyHomey in writing at least 14 calendar days prior to the Option to Purchase (OTP) exercise date. Collection will be scheduled within the remaining confirmed staging period at no additional charge.

HuggyHomey shall not be held liable to provide complimentary extensions beyond the confirmed expiry date regardless of the property transaction timeline, including but not limited to delays in the exercise of the Option to Purchase or completion of sale. Any extension of staging beyond the confirmed expiry date will be charged on a pro-rated daily basis at the prevailing 1-month rate, where applicable.

General

For the purposes of this policy, all notice periods exclude the date of collection itself. HuggyHomey strongly advises all Clients to plan ahead and communicate early to avoid forfeiture of discounts or incurrence of additional charges. HuggyHomey shall not be held liable for any loss suffered by the Client as a result of failure to adhere to the notice periods stated above.

INSURANCE

HuggyHomey does not provide insurance coverage for the Client's property or its existing contents during the staging period. The Client is strongly advised to ensure that adequate home or property insurance is in place prior to the commencement of staging. HuggyHomey shall not be held liable for any loss, damage, or injury to the property, its occupants, or third parties that is not directly and solely attributable to HuggyHomey's proven negligence.

REINSTATEMENT

HuggyHomey does not perform reinstatement of the Client's property as part of our standard staging and collection service. This includes, but is not limited to, the removal of screws, patching of walls, or restoration of any surface alterations made during the staging process.

Any drilling or wall fixings required during staging will be discussed and agreed upon with the Client prior to commencement.

Should reinstatement be required upon collection, the Client is advised to arrange this separately with HuggyHomey in advance. Reinstatement services are subject to availability and will be quoted accordingly.

CANCELLATION POLICY

As full payment is required upon confirmation of staging, the following cancellation terms apply:

●      Cancellation made 14 or more calendar days before the scheduled staging date — full refund, less an administrative fee of $500 (for projects below $5,000) or $1,000 (for projects $5,000 and above).

●      Cancellation made 8–13 calendar days before the scheduled staging date — 50% refund of the total amount paid.

●      Cancellation made fewer than 8 calendar days before the scheduled staging date — no refund will be issued.

All cancellations must be submitted in writing via email to ask@huggyhomey.com or WhatsApp to +65 8781 9009. Cancellations are only considered valid upon written acknowledgement from HuggyHomey. In the event that HuggyHomey does not respond within 1 working day of receiving the cancellation request, the Client is required to follow up via a second written message. Verbal cancellations will not be accepted under any circumstances.

HuggyHomey's operating and digital hours are Monday to Saturday, 9.00am to 7.00pm. Messages received outside of these hours, including Sundays, public holidays, and eve of public holidays, will be treated as received on the next working day.

Refunds, where applicable, will be processed within 14 working days of the cancellation confirmation.

Please note that where a specified number of calendar days is indicated in this policy, the count excludes the scheduled date of staging itself. For example, a cancellation requiring 14 calendar days' notice for a staging scheduled on a Friday must be received and acknowledged no later than the Friday two weeks prior.

For the purposes of this policy, calendar days refer to Monday to Saturday, excluding Singapore public holidays and their eve days. Cancellations received on Sundays, public holidays, or eve of public holidays will be treated as received on the next working day.

PAYMENT TERMS

1. Full payment is required as indicated above, in accordance with all applicable policies.

2. PayNow preferred for agreed schedule to be fulfilled: UEN 201624800D HuggyHomey Pte Ltd

3. Bank transfer to: DBS BANK LTD 0039418540 HuggyHomey Pte Ltd

4. Cheque made to: HuggyHomey Pte Ltd ONLY and crossed.

5. Overseas transfers — please note the following details:

●      Name as per the records of DBS Bank: HuggyHomey Pte Ltd

●      DBS/POSB Bank Account number: 0039418540

●      Name of Beneficiary Bank: DBS Bank

●      Address of Beneficiary Bank: 12 Marina Boulevard, DBS Asia Central, Marina Bay Financial Centre Tower 3, Singapore 018982

●      Country: Singapore

●      SWIFT Address/Code: DBSSSGSG

6. Indicate "Your Name and Property Name/Unit Number" (e.g. John and Office and/or Estate/#08-88) under any payment reference.

7. Kindly notify us via WhatsApp +65 87819009 upon successful payment.

This document is governed by the laws of Singapore. All matters arising from or in connection with these Terms of Service shall be subject to the exclusive jurisdiction of the Singapore courts.

Last updated: September 2026